Cancellation and Refund Policy
1. Cancellation Policy:
1.1 Subscription Services:
Customers can cancel their subscription at any time by logging into their account on our website and following the cancellation process outlined in the account settings.
Cancellations made before the next billing cycle will prevent any further charges from occurring.
1.2 One-time Purchases:
For one-time purchases, customers must contact our customer support team to request cancellation.
Cancellations must be requested before the order is processed and shipped.
2. Refund Policy:
2.1 Subscription Services:
We offer a [30]-day money-back guarantee on all subscription plans. If you are not satisfied with our service within this period, you may request a full refund.
Refund requests must be submitted within the specified guarantee period and will be processed promptly.
Refunds will be issued to the original method of payment used for the purchase.
2.2 One-time Purchases:
Refund requests for one-time purchases must be made within [30] days of the purchase date.
Products must be returned in their original condition and packaging to be eligible for a refund.
Refunds will be processed once the returned item is received and inspected by our team.
3. Exceptions:
Certain products or services may have specific terms regarding cancellations and refunds. Any exceptions to our standard policy will be clearly communicated at the time of purchase.
Customized or personalized items may not be eligible for refunds unless they are found to be defective or not as described.
4. Contact Us:
If you have any questions about our cancellation and refund policy, or if you would like assistance with a cancellation or refund request, please don’t hesitate to contact our customer support team at [contact@yira.ai].